I attempted to obtain a trip at *** this evening December *. I waited in front of...

GetHuman-dagolde's customer service issue with Uber from December 2018

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The issue in GetHuman-dagolde's own words
I attempted to obtain a trip at *** this evening December *. I waited in front of *** Park Avenue south Manhattan. The app said driver arriving in * minutes. I waited ** minutes. The app contually showed arriving in * minutes. While waiting in the cold I placed * phone calls thru the app to Tingjun. None of my calls were answered. I waited another * minutes. I tried to cancel but the app did not process my request. The app froze then returned with the message request did not go through try again. In total frustration I hailed a yellow cab.
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Customer service issue
Reported by GetHuman-dagolde
Dec 6th, 2018 - 2 mons ago
I have an issue with Uber too
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Seen by 3 customers so far
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GetHuman-dagolde started working on this issue
Dec 6th, 2018 3:32am