There are frequent cancellation by drivers if a Drop Location does not suit them causin...

GetHuman-ravigrov's customer service issue with Uber from December 2018

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The issue in GetHuman-ravigrov's own words
There are frequent cancellation by drivers if a Drop Location does not suit them causing enormous anxiety and tension to the Passenger. Somehow they are able to mask these from the Customer Care executives and the Passenger is billed the Cancellation charges also .Claims are time consuming and frustrating.Please resolve the issue When a cusotmer cancels a*booking it is because there is inordinate delay in arrival of the Cab or inability to contact the driver Issue needs to be resolved by providing alternate booking and levying charges only after confirmation of Cancellation from the Customer
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Uber

Customer service issue
Reported by GetHuman-ravigrov
Dec 5th, 2018 - 2 mons ago
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Timeline
GetHuman-ravigrov started working on this issue
Dec 5th, 2018 10:47am