The location services was messed up in my phone and i was charged an excessive amount g...

GetHuman-itmkat's customer service issue with Uber from December 2018

2 views
 | 
25265 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-itmkat's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-itmkat's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-itmkat will want to follow the link below to head to their help center. We will check on GetHuman-itmkat later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-itmkat may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-itmkat's own words
The location services was messed up in my phone and i was charged an excessive amount gor a trip i didnt need. My brother was only going a couple of blocks down the road but the location services changed the zip code and sent my brother about an hour away. I was charged ** dollars for that trip because my brother has a speech impairment and the driver couldn't understand that he was driving too far off. I had to contact the driver when i realized he had gone too far. The driver then had turn around and drop him back at his pick up point.
GetHuman-itmkat did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-itmkat fixed the problem
We are waiting for GetHuman-itmkat to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-itmkat fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-itmkat
Dec 4th, 2018 - 2 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 25265 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-itmkat started working on this issue
Dec 4th, 2018 3:48pm