Uber driver had difficulty using the app, he had to swipe to confirm that I had entered...

GetHuman-davidnat's customer service issue with Uber from November 2018

3 views
 | 
24766 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-davidnat's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-davidnat's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-davidnat will want to follow the link below to head to their help center. We will check on GetHuman-davidnat later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-davidnat may need:
Email address, Phone number, and Full name
The issue in GetHuman-davidnat's own words
Uber driver had difficulty using the app, he had to swipe to confirm that I had entered the car and the ride had begun, though after repeated attempts his swipe was not recognized and eventually we drove beyond the predetermined pickup area. He told me “the previous version of the app was better.” Ultimately he had to cancel the trip and and we were both charged by Uber for the cancellation (I contested the charge and it was credited to me). The driver was very nice and drove me home anyway. He had given over *,*** rides so I cannot fault the driver. If the app is difficult for drivers to use it should be amended, it is not safe for drivers to spend any more time than necessary trying to make the app work. Next time I’m using Lyft.
GetHuman-davidnat did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-davidnat fixed the problem
We are waiting for GetHuman-davidnat to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-davidnat fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-davidnat
Nov 30th, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 3 customers so far
Similar issue to 24766 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-davidnat started working on this issue
Nov 30th, 2018 7:16am