I requested a ride at approx *:**am driver cancelled when it said * min away i requeste...

GetHuman1652061's customer service issue with Uber from November 2018

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The issue in GetHuman1652061's own words
I requested a ride at approx *:**am driver cancelled when it said * min away i requested a new ride got the same driver. Ride history shows driver cancelled but i was stilled charged a $*.** cancellation fee. I needed to schedule another ride but my credit was not put back on so i did not have enough credit to get to work. I ride uber daily and i purchase uber cards so if a ride cancels the credit needs to be issued immediately. Not a happy customer right now.
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Uber

Customer service issue
Reported by GetHuman1652061
Nov 29th, 2018 - 9 mons ago
I have an issue with Uber too
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Seen by 2 customers so far
Similar issue to 24654 others
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Timeline
GetHuman1652061 started working on this issue
Nov 29th, 2018 11:49am