Hello. I received an email from Uber stating that there had been a log-in attempt to m...

GetHuman1634783's customer service issue with Uber from November 2018

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The issue in GetHuman1634783's own words
Hello. I received an email from Uber stating that there had been a log-in attempt to my account from an unauthorized device. "Safari" to be specific. We only use iphones - so we ignored. Now, my Uber account has been disabled. An inquiry resulted in the following response from Uber: "Thanks for reaching out. It looks like your device has been flagged for suspicious activity that doesn't comply with our Terms of Use. As a result you'll no longer be able to access the Uber app on this device. We appreciate your understanding." I'm a long time customer with an excellent rating and absolutely no inappropriate behavior or payment issues. This poses an incredible inconvenience to me - it's not clear to any of us how this happened, but we'd love someone to take a closer look at my account history and this unauthorized log-in attempt. If a password re-set would allow for my account to be reinstated I'm happy to do so - I simply need someone to assist with an issue that didn't originate from me and has rendered my Uber account useless. Many thanks.
GetHuman1634783 did not yet indicate what Uber should do to make this right.
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Customer service issue
Reported by GetHuman1634783
Nov 27th, 2018 - 9 mons ago
I have an issue with Uber too
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Seen by 2 customers so far
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GetHuman1634783 started working on this issue
Nov 27th, 2018 3:39am