How can an Uber driver accept the ride when he is ** minutes away from the pickup locat...

GetHuman1624441's customer service issue with Uber from November 2018

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The issue in GetHuman1624441's own words
How can an Uber driver accept the ride when he is ** minutes away from the pickup location? I booked Uber go because I need to reach early. It already showed ** mins away and the driver came **mins more late.Driver didn’t even help me to keep the luggage in the boot.He just sat and opened the car’s boot.Very very bad experience and service ! Not cool !
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Uber

Customer service issue
Reported by GetHuman1624441
Nov 26th, 2018 - 7 mons ago
I have an issue with Uber too
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Timeline
GetHuman1624441 started working on this issue
Nov 26th, 2018 12:59am