On Thursday, **th November, We ordered a Uber car to take us from the K*K Hotel George...
GetHuman-tzemachb's customer service issue with Uber from November 2018
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The issue in GetHuman-tzemachb's own words
On Thursday, **th November, We ordered a Uber car to take us from the K*K Hotel George in Kensington London to the Primark department store in Oxford Street, London and on entering the car, the driver asked which of the two stores in Oxford Street. I told him that it was adjacent to the Selfridges department store.*He replied that it was OK and we started off.*After some time, he stopped the car and told us that we had reached our destination. *When I poinyed out that we were not in Oxford Street,but in Hanway Street and that he had contracted to take us to Oxford Street, he became angry and told me that I was being rude and that we must get out of his car.*To avoid any altercation with him, we did this but only after I told him that he had not heard the last of this saga.*We then had to walk a few hundred yards until we found Oxford Street and another few hundred yards until we found the store.*My wife had undergone surgery on her back and due to our ages, (** and **), this is why we had originally registered with Uber.*I have photos of the car registration number and also the site where he forced us out of his car.*I feel that at least we should be credited with the cost of this trip.
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