My friend is not responsible for my ride and she needs a refund.

GetHuman-sarahssu's customer service issue with Uber from November 2018

33 views | 23832 similar | 0 following
Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahssu will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sarahssu can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-sarahssu's own words
Go to work ... My friend used my account on Uber once.. and Uber stole money from her when I owed Uber. I was going to pay Uber when I got paid. That's wrong for y'all to charge her card. She had no money in her account .. and y'all owe her that money back.
She needs her money refunded and I'm waiting to get paid I didn't know I didn't have money in the bank. Uber shouldn't have took my card if I didn't have money for the ride. She also got a new card so how will Uber refund her money back?
Refunding her money .. why does it say, she's getting charged twice?
Didn't expect for Uber to take out money without consent. I forgot to delete the card when she used my Uber once.
Messaging Uber multiple plus times.
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Uber ride
Customer service issue
Reported by GetHuman-sarahssu
Nov 22nd, 2018 - 4 years ago
Seen by 33 customers so far
Similar issue to 23832 others
0 customers following this
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GetHuman-sarahssu started working on this issue
Nov 22nd, 2018 12:30am
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:51pm
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:56pm
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:58pm