My friend is not responsible for my ride and she needs a refund.

GetHuman-sarahssu's customer service issue with Uber from November 2018

Help with my Uber issue
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-sarahssu's own words
Go to work ... My friend used my account on Uber once.. and Uber stole money from her when I owed Uber. I was going to pay Uber when I got paid. That's wrong for y'all to charge her card. She had no money in her account .. and y'all owe her that money back.
She needs her money refunded and I'm waiting to get paid I didn't know I didn't have money in the bank. Uber shouldn't have took my card if I didn't have money for the ride. She also got a new card so how will Uber refund her money back?
Refunding her money .. why does it say, she's getting charged twice?
Didn't expect for Uber to take out money without consent. I forgot to delete the card when she used my Uber once.
Messaging Uber multiple plus times.
I have an issue with Uber too
How GetHuman-sarahssu fixed the problem
We are waiting for GetHuman-sarahssu to fix the problem and share the solution with the rest of us customers.
Please help with my Uber issue
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid

Uber

Uber ride
Customer service issue
Reported by GetHuman-sarahssu
Nov 22nd, 2018 - 4 mons ago
I have an issue with Uber too
Fixed
Seen by 5 customers so far
Similar issue to 23832 others
0 customers following this
Items needed
Email address
Phone number
Full name
Timeline
GetHuman-sarahssu started working on this issue
Nov 22nd, 2018 12:30am
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:51pm
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:56pm
GetHuman-sarahssu indicated the issue is not fixed yet.
Nov 25th, 2018 8:58pm