My friend is not responsible for my ride and she needs a refund.

GetHuman-sarahssu's customer service issue with Uber from November 2018

Help with my Uber issue

Tip from another customer

This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm

The issue in GetHuman-sarahssu's own words

Go to work ... My friend used my account on Uber once.. and Uber stole money from her when I owed Uber. I was going to pay Uber when I got paid. That's wrong for y'all to charge her card. She had no money in her account .. and y'all owe her that money back.

She needs her money refunded and I'm waiting to get paid I didn't know I didn't have money in the bank. Uber shouldn't have took my card if I didn't have money for the ride. She also got a new card so how will Uber refund her money back?

Refunding her money .. why does it say, she's getting charged twice?

Didn't expect for Uber to take out money without consent. I forgot to delete the card when she used my Uber once.

Messaging Uber multiple plus times.

I have an issue with Uber too

How GetHuman-sarahssu fixed the problem

We are waiting for GetHuman-sarahssu to fix the problem and share the solution with the rest of us customers.

Please help with my Uber issue

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

My friend left her phone in her Uber while vacationing? The Uber guy is great, h...I received an email from UBER saying I owed them money. I have never ridden in a...When will uber notify if or when I can uber.Dear uber i have not received my uber money but i seen my uber fleet app money tr...No me a salido la transferencia del dinero.Why was I rejected? When signing up and sending my vehicles Insurance and registr...

Do you have a customer issue as well?

We can help you get Uber's attention and get better help faster. Tap below to get started.

Having Uber issues too?

Get tips from pros & other customers, and get it handled faster:

Write out your issue and how you'd want it fixed...

For better results, write at least 100 characters

How would Uber email you?

Your email

This email address isn't valid

Uber

Uber ride

Customer service issue

Reported by GetHuman-sarahssu

Nov 22nd, 2018 - 4 mons ago

I have an issue with Uber too

Fixed

Seen by 5 customers so far

Similar issue to 23832 others

0 customers following this

Items needed

Email address

Phone number

Full name

Timeline

GetHuman-sarahssu started working on this issue

Nov 22nd, 2018 12:30am

GetHuman-sarahssu indicated the issue is not fixed yet.

Nov 25th, 2018 8:51pm

GetHuman-sarahssu indicated the issue is not fixed yet.

Nov 25th, 2018 8:56pm

GetHuman-sarahssu indicated the issue is not fixed yet.

Nov 25th, 2018 8:58pm

Company Contact Info ›
Uber ›
Customer issues ›
My friend used my account on Uber onc...