Whenever I try to use UberEats (or Uber) it says that there is a problem related to a b...

GetHuman-joeweber's customer service issue with Uber from November 2018

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The issue in GetHuman-joeweber's own words
Whenever I try to use UberEats (or Uber) it says that there is a problem related to a bank charge. The amount is $*. Apparently, I took a trip on October ** for $*.**. Maybe a day later I rated the trip and added a $* tip. During that day, my credit card was discontinued because it was hacked. I have * other cards now on my Uber account, all active. For two weeks, I have been begging Uber Support via email to charge the $* to one of my other accounts, preferably the one ending in ****. But they keep saying its a problem that Engineering is working on. I'm totally exasperated at not being able to get this fixed. Thanks for any help you can provide. My phone number is ***-***-****. Joe Weber

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Uber

Customer service issue
Reported by GetHuman-joeweber
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 22201 others
0 customers following this

Timeline

GetHuman-joeweber started working on this issue
Nov 8th, 2018 6:28pm

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