I have two charges from the same driver for a pick-up cancellation at Otopeni Airport i...

GetHuman-nicorodd's customer service issue with Uber from November 2018

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The issue in GetHuman-nicorodd's own words
I have two charges from the same driver for a pick-up cancellation at Otopeni Airport in Bucharest, Romania. The UBER website says the pick-up point is on the first floor, but the driver twice went to the departures downstairs. My daughter and I had too much luggage to go there. As a result, I disputed the two cancellation fees (Oct *****, ****) with Gheorge, but later regretted the decision, since the fault was not his. Can you please stop the cancellation and let him keep the two consecutive ** RONB fees? Please do this. Your drivers deserve the consideration. I was not upset with the well-meaning driver. The problem is the info on the UBER website does not conform to local Uber driver practice. Thank you! Please confirm that the driver does not lose his two cancellation fees. I apologize for the inconvenience.

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Uber

Customer service issue
Reported by GetHuman-nicorodd
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 22164 others
0 customers following this

Timeline

GetHuman-nicorodd started working on this issue
Nov 8th, 2018 2:37pm

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