I live in AZ, someone stole my Amex info in NJ and took a ride from Atlantic City and N...

GetHuman-morgandn's customer service issue with Uber from November 2018

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The issue in GetHuman-morgandn's own words
I live in AZ, someone stole my Amex info in NJ and took a ride from Atlantic City and New York a $**** ride (I’ve never been to NJ or NY IN MY LIFE)! Amex disputed the charges as I live in AZ AND MY CARD WAS USED WITHOUT MY PERMISSION **** MILES AWAY! I have the riders name, drivers car, make model and name! Now I cannot use uber back home in AZ until I pay the $**** that was fraudulently spent with your app!!! I cannot get in contact with anyone to fix this problem and I think it’s terribke that you’d make me pay for a fraudulent purchase within your app!! If you’re going to refuse to fix it or refuse to get me to someone who will fix it I will spread the word like wild fire via social media that Uber allows and condones fraudulent purchases and expects the victim of fraud to pay for it!

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Uber

Customer service issue
Reported by GetHuman-morgandn
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 22160 others
0 customers following this

Timeline

GetHuman-morgandn started working on this issue
Nov 8th, 2018 1:28pm

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