Trying really hard to find a way to send a help question to Uber but Uber is making it...

GetHuman-takoma's customer service issue with Uber from November 2018

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Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-takoma will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-takoma can let us know if they help or not.
The issue in GetHuman-takoma's own words
Trying really hard to find a way to send a help question to Uber but Uber is making it really hard. **I have no problem opening the Uber app, where I am immediately signed in. But when I click on "Help" from the app menu, it shows my most recent trip and offers help with that trip and NOTHING ELSE -- so there is no way for me to request help through the app.**Then when I go to Uber Help online, it won't let me sign in using the password saved by Google for my Uber account (that I use to sign onto the app). Since the password is not visible on the app or anywhere else I try to sign in, I have no idea if Google is, in fact, using the same password as the app. All I know is "password is incorrect" and I can't sign in from the Uber Help page to get individual help.**Bottom line, I need to email the following question to Uber and cannot find a way to do it:**Dear Uber,**I'm wondering if it's possible to arrange the following trip for Monday, November **a in advance so I can be sure to get a large enough vehicle:***:**am - pick up * people at **** East West Highway, *T*, Silver Spring MD***:** - arm chair loaded into vehicle at A Wider Circle, **** Brookville Road, Silver Spring, MD**Drive to **** Montrose Road, Rockville, MD to deliver chair. **It will be a typical-sized living room arm chair (I have not seen it yet), so it should fit in the back of an SUV or mini-van.**How would I arrange this in advance?

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Uber

Customer service issue
Reported by GetHuman-takoma
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 22132 others
0 customers following this
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Timeline

GetHuman-takoma started working on this issue
Nov 8th, 2018 2:40am
GetHuman-takoma indicated the issue is not fixed yet.
Nov 8th, 2018 2:44am

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