On November * I took an Uber from *** W. ** street Bayonne New Jersey to *** Jersey Gar...

GetHuman1514923's customer service issue with Uber from November 2018

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The issue in GetHuman1514923's own words
On November * I took an Uber from *** W. ** street Bayonne New Jersey to *** Jersey Garden boulevard Elizabeth, NJ . I often take this route and usually pay somewhere around $** are so sometimes. A couple dollars more sometimes a couple of dollars less you can search my history to confirm on this particular day my upfront charge was about eight dollars after reviewing my Uber rides several days later I noticed they had charge me $** That’s not what the up front charge I selected sad and you can see on the way back but I also paid eight dollars and change same location I find it very disappointing that I should trust you guys with my credit information and now I feel betrayed by the experience of the $** charge I have never in all my years of taking over spent $** on a ride that’s just something I don’t to I often take Uber‘s throughout the week for many years this is the first time I’ve had an experience like this outside of a surcharge in the past from a driver who took the longest way to get to the short Destiination I will stay over corrected it immediately and I decided to use Uber again but now this is just unacceptable I shouldn’t have to worry about what you guys are going to charge me after I agreed on the same price not sure if I can trust you with my credit card information not sure if I should continue with Uber please look into this as soon as possible and credit my account the balance . Disappointed and confused by the experience sincerely William Forte

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Customer service issue
Reported by GetHuman1514923
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 21982 others
0 customers following this


GetHuman1514923 started working on this issue
Nov 7th, 2018 4:06am