My sister in law was taking an Uber billed to my wife's account in Washington DC on Sat...
GetHuman-jgildea's customer service issue with Uber from November 2018
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The issue in GetHuman-jgildea's own words
My sister in law was taking an Uber billed to my wife's account in Washington DC on Saturday October **th. We had invited her to a family event. Her cell phone fell out of her pocket. We contacted the Uber driver and he answered her cell phone and said he would return it. Later he answered her cell phone and said he got a fare out of town and wouldn't return it. He then started blocking our calls so we couldn't even offer him substantial money to return the valuable phone. A report has gone into Uber authorities and the DC Police and we have heard nothing of any actions made towards getting our phone returned and not allowing your driver to blatantly steal a valuable item. The more we attempt to retrieve the item the more we are told it is a common occurrence with Uber and Lyft is smaller so they will hold their drivers more accountable. I still am not convinced of this. My wife and I have * daughters who are constantly encouraged to use Uber when out at night. I would totally lose faith in a company I have strongly supported if there is no follow through whatsoever when we all know who the criminal is. Please restore my faith that you are a company that cares for its patrons.
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