I had a promo on my account for at least a few months now. $* off ALL rides in Toronto...

GetHuman-carvello's customer service issue with Uber from November 2018

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The issue in GetHuman-carvello's own words
I had a promo on my account for at least a few months now. $* off ALL rides in Toronto. It applied to pool and uber x. It would automatically renew. No issues. All of a sudden almost * weeks ago I noticed it was only on the uber x. So I sent a message. They told me it was only applicable to x. This isnt a new promo code. Its the same. That was always applicable to pool. U cant just change rules. U need to change the actual promo. I know * people who still have it applicable to pool. After going back and forth for almost a week, now my messages go unanswered. Not even the generic message they send. Straight ignored. And I know they're waiting for the promo to expire which is either today or tomorrow. Its absolutely disgusting to have that kind of service. I've been a rider for * years. Took uber EVERY day. It's a $* promo. Which other riders still have. Sickened at the way this has been dealt with.

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Uber

Customer service issue
Reported by GetHuman-carvello
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 21563 others
0 customers following this

Timeline

GetHuman-carvello started working on this issue
Nov 4th, 2018 2:26pm