Charged twice for a ride..

GetHuman1489121's customer service issue with Uber from November 2018

Help with my Uber issue
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1489121's own words
For two of my rides on *nov ****, I have been charged on my US credit card associated with account while I was in India, however I am in India now and I have updated my india number as well. Issue is driver charged me cash and my US credit card has been charged as well in USD. So I need Uber to look in this issue and refund USD back since I have already paid in cash to the driver. I am not able to find any contact number to call uber. Pls help.
No customer care number to talk to someone. Online numbers don’t work. Also the Uber application asked me to update India number but it didn’t mention that it will be billed to US credit card. If a user has come to India from abroad and if the application is asking to update number it will really be helpful to give a pop up to ensure the mode of payment.
I expect Uber to return the extra money that I have been charged. I have paid Rs *** and rs*** for two rides on *th nov. For same rides my US credit card is also charged. So atleast refund Rs*** and Rs*** if ur not able to refund my dollars.
I have been using Uber for few years while I was in US and thought would be helpful in India as well. Unfortunately I paid twice for same ride two times.
Tried to contact via app and mail but no use so far. Trying to find a customer care no but about able to. The numbers online don’t work.
I have an issue with Uber too
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Customer service issue
Reported by GetHuman1489121
Nov 4th, 2018 - a mon ago
I have an issue with Uber too
Seen by 3 customers so far
Similar issue to 21549 others
0 customers following this
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GetHuman1489121 started working on this issue
Nov 4th 6:28am
GetHuman1489121 indicated the issue is not fixed yet.
Nov 5th 7:12am
GetHuman1489121 indicated the issue is not fixed yet.
Nov 5th 7:21am