Hi my name is Demika Alston on Nov. *, ****, I tried to catch an uber and it told me I...

GetHuman-demikaal's customer service issue with Uber from November 2018

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The issue in GetHuman-demikaal's own words
Hi my name is Demika Alston on Nov. *, ****, I tried to catch an uber and it told me I had to walk to *th and I street NW and so I did. When I got there the uber did not show up it canceled and * other cars dialed in and cancel too. Bout time the fifth one logged in he never arrived either on the map showed that they weren't on the same street as the pick up directions. None of them show from the time I tried to catch one at **:**pm until **:**pm. One particular name Michael and has a Nissan Maxima *****CG, had me waiting over **minutes while he was at a different address. So I snap shot the map and instructions because I was tired of the vehicles not arriving without proof. They are the ones that had canceled out on me and you charged me twice when it wasn't my fault. I responded in the text where I was and that was the directions that uber gave me. You guys need to refund my money.
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Uber

Customer service issue
Reported by GetHuman-demikaal
Nov 2nd, 2018 - a mon ago
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GetHuman-demikaal started working on this issue
Nov 2nd 8:21pm