We don’t use your app very often but when we needed it seems it it’s more confusing tha...

GetHuman-richsoun's customer service issue with Uber from November 2018

1 view
 | 
21174 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-richsoun's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-richsoun's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-richsoun will want to follow the link below to head to their help center. We will check on GetHuman-richsoun later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-richsoun may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-richsoun's own words
We don’t use your app very often but when we needed it seems it it’s more confusing than never.*I needed the car for my wife this morning to go to Los Angeles international Airport she needed to leave by *:** AM in the morning, after attempting to use your app for more than ** minutes and her and full panic mode we were finally able to get a car.*You need to work on your app to make it easier for people that don’t use it that often and you should be able to pick the car And driver of your choice instead of just picking from one canceling the trip and then picking another.
GetHuman-richsoun did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-richsoun fixed the problem
We are waiting for GetHuman-richsoun to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-richsoun fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-richsoun
Nov 1st, 2018 - a mon ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
Similar issue to 21174 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-richsoun started working on this issue
Nov 1st 3:08pm