We don’t use your app very often but when we needed it seems it it’s more confusing tha...

GetHuman-richsoun's customer service issue with Uber from November 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-richsoun's own words
We don’t use your app very often but when we needed it seems it it’s more confusing than never.*I needed the car for my wife this morning to go to Los Angeles international Airport she needed to leave by *:** AM in the morning, after attempting to use your app for more than ** minutes and her and full panic mode we were finally able to get a car.*You need to work on your app to make it easier for people that don’t use it that often and you should be able to pick the car And driver of your choice instead of just picking from one canceling the trip and then picking another.
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Customer service issue
Reported by GetHuman-richsoun
Nov 1st, 2018 - a mon ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
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GetHuman-richsoun started working on this issue
Nov 1st 3:08pm