My issue had NOT been fixed - so I don't know why there is a check mark by "Fixed".

GetHuman-janedmcg's customer service issue with Uber from October 2018

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Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-janedmcg will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-janedmcg can let us know if they help or not.
The issue in GetHuman-janedmcg's own words
Schedule a FUTURE ride. ... I was trying to order a FUTURE Uber pickup but never got an option to set a FUTURE date - so it went thru accidentally as an immediate pickup. When the driver contacted me I immediately told them it was a mistake and not to come. I was charged a $*.** cancellation fee which I do not think is right and I want Uber to refund that $*.**.
I was never given an option to set a future date -- instead it just became an "immediate" request which I did not want and had to cancel (which I did BEFORE any driver came to the location). But I was charged a $*.** cancellation fee which I dispute and want refunded.
Refunding the $*.** cancellation fee.*If it is not refunded - this will be the last time I ever use Uber.
For * years.
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Uber - as a rider
Customer service issue
Reported by GetHuman-janedmcg
Oct 23rd, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 19845 others
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GetHuman-janedmcg started working on this issue
Oct 23rd, 2018 3:16pm
GetHuman-janedmcg indicated the issue is not fixed yet.
Oct 23rd, 2018 3:20pm