Uber Customer Service Issues

I am disappointed by the lack of response from your customer service team. I updated my information promptly and have been receiving emails from you, so I assumed all was well. I provided my messenger name for communication as well. It is frustrating to think that you were unable to contact me. Now that you have all my details, I anticipate a prompt reply to resolve this issue. Waiting for a response has caused inconvenience, and it should not be this challenging to seek assistance. It is perplexing that you can email my receipts without difficulty but struggle to reach me. I will stop trying to contact you tonight, but I expect to hear from you tomorrow to address this matter. I hope to receive a timely response now that you have no reason to delay. Thank you for nothing; seeking help has been a time-consuming ordeal. Dependence on your support is proving to be disappointing.

I recently booked an Uber last night from the railway station to my home. Due to the rush at the station, I arrived at the driver's meeting point about 4-5 minutes late, which I had informed the driver about via phone. However, upon reaching the spot, the Uber cab was not there, and after waiting for 10 minutes, I realized through my phone that the driver had canceled the trip, and I was charged a cancellation fee. This is the second time this situation has occurred to me. I would like to understand Uber's policy on this matter. If passengers are charged waiting fees for being late to the meeting point, why do drivers not wait and instead cancel trips? Additionally, if the driver cancels the trip, why is the cancellation fee imposed on the passenger? I seek clarity on Uber's exact policy in such scenarios.

I arranged for an express pick up, but the driver never arrived even though the app indicated I was in the ride. I attempted to contact the driver to cancel or arrange a drop off, but received no response. When trying to cancel the ride myself, it was unsuccessful. The trip that should have been under 10 minutes is now showing on the app as over 3 hours long. I am concerned about being overcharged. Getting in touch with Uber has been challenging.

My initial trip was supposed to be under $20. I purchased an Uber gift card on 10/19/18 and loaded it to my account with a balance of $20. I booked a trip from 7-Eleven on 92 Market St, Rockland MA, [redacted] to 4 Dillingham Way, Kingston MA, [redacted], with the app showing a price of $19 and change. When the driver arrived at the wrong location initially, it led to confusion, resulting in a longer trip and a higher fare upon completion. Despite adding a $15 gift card later, I encountered an issue where I couldn't book a $9.45 trip due to an 'outstanding balance' of around $11, which I was unaware of. This miscalculation caused me to miss work and a meeting due to the unanticipated fare increase. I believe the driver's error led to this situation, causing unexpected additional charges on my account. I request Uber to rectify this issue promptly.

Hello, I am Rosita B. from Barbados. My email is [redacted] You can contact me on my Barbados cell at [redacted]. Recently, I attempted to book an Uber to take my family from [redacted] Pujol Street, Apt [redacted], Temecula, California to LAX Airport on November 22nd. After waiting an extended period for a driver, I canceled the request. I have since noticed a charge on my credit card for the unused ride. I am troubled by being billed for a trip that never occurred. This seems dishonest and reflects poorly on your company. As a first-time Uber user, this experience has left me dissatisfied and reluctant to use or recommend the service. I kindly request the erroneous charge be removed from my credit card. Thank you for addressing my concerns.

I would like to gain more knowledge about the process. Everything seems focused on downloading materials, but I'm simply trying to educate myself on how this functions. I want to be well-informed before making any commitments. Unfortunately, I've been unable to ask questions as I don't know who to direct them to. As a result, my application remains in a state of uncertainty and I haven't finished it yet. At 63 years old and dealing with a disability that prevents me from doing physically demanding work, I'm interested in exploring this opportunity as it may be a suitable option for me. I hope to receive clarity on the nature of this opportunity and how it operates. Thank you.

Hello, I'm Crystal Young. I have been experiencing difficulty using my Uber account. I prefer to use the Uber gift card credits instead of the card on file, as I've always done in the past. I recently had a situation where I couldn't use my gift card credits and had to pay out of pocket for rides. This caused me to pay double for rides, which was frustrating and unexpected. I would appreciate it if someone could assist me in resolving this issue so that I can access the funds available in my Uber account without any further problems. Thank you for your help.

After the UConn vs. USF game at Raymond James Stadium in Tampa, FL on October 20, [redacted], I requested an Uber. Despite texting the driver "Luis" the specific location where we were waiting as instructed by officials, he struggled to locate us. He arrived at the wrong spot and blamed me for not providing clearer directions. He mentioned it was his first night as an Uber driver, which added to the frustration. Although we proceeded with the ride, he argued about the pick-up points at the stadium. Later, I noticed a slight increase in the fee, which seemed suspicious. While it may not be a significant amount, it does raise concerns about potential overcharging. Overall, the experience left me questioning the integrity of the driver's actions and whether this could be a recurring issue for other passengers.

Hello, I faced a frustrating situation last Friday when three Uber drivers canceled on me while I was trying to get to the airport. Despite attempting to adjust my pickup location due to morning construction near my home, the third driver refused to take me to the airport after initially accepting the ride. It took me a total of 40 minutes to secure a ride and barely made it to the airport in time. I attempted to contact Uber support through the app following the instructions on your website but could not find the feature available for riders. I hope someone can reach out to me regarding this issue. Thank you.

On 10/23/18, my bank account was charged $5.75 unexpectedly for rides I did not request. Despite explaining this to the drivers and attempting to cancel my account, I experienced a further unauthorized charge of $3.81 on 10/25/18. I have since closed my debit card and uninstalled the application but still face issues with unauthorized charges. I am frustrated and seeking guidance on permanently closing this account to avoid future charges.

I received a quote of $8.96 for an Uber ride covering 2.1 miles. Due to unexpected traffic, the ride took over 50 minutes, and we had to walk the last 7 blocks to reach our destination. However, the driver ended up charging me $28.18, which was not the agreed-upon amount. Later, a different driver picked us up, and after some confusion with the destination address, I paid him $8 for the ride. Surprisingly, he charged me $16 instead. This inconsistency in pricing and destination accuracy has left me frustrated with Uber. If this issue is not resolved with a full refund, I will switch to using Lyft instead. The discrepancies in pricing and destination management are unacceptable and have made me reconsider using Uber in the future.

Dear Sir/Madam, I received an email from Uber on October 11th, [redacted]. My Uber app was recently deactivated due to a complaint of misbehavior with a customer. I was taken aback when I saw the message and I immediately went to the local Uber office seeking clarification. I was told that only the Uber head office can address such issues. I want to make it clear that I strongly deny the complaint. As an Uber driver, I am well-versed in the company's code of conduct and consistently adhere to it. I always strive to ensure a safe and pleasant ride for both myself and the passengers. I have been a full-time Uber driver since April 5th, [redacted], and have solely relied on my Uber income to support my family, including my two young children. I am currently in a difficult situation since my app was deactivated. I kindly request Uber to reconsider and reactivate my app so I can continue working. I am committed to continuing to abide by Uber's guidelines. I hope for a positive response from Uber. Thank you.

Hello! I booked two trips from [redacted] United Nations Plaza E48 St to JFK airport this afternoon. The first trip was $55.11 and the second was $38.21, but they couldn't locate me despite my attempts to contact them multiple times. The first trip was canceled, so I booked the second trip. However, they still couldn't find me and canceled again, charging my account automatically. I had previously complained about Uber not picking me up and still charging my account without providing a refund. I cannot recall the exact amount Uber charged me before. I am hoping that Uber will refund the money this time. Is it possible for you to assist in checking and refunding this amount for me? I am having difficulty contacting Uber. Thank you.

Three years ago, I was in an accident while driving for Uber. Another driver rear-ended me, resulting in my vehicle being totaled. This incident led to complications with my Uber account, as it was put on hold and later waitlisted. After waiting for weeks, the hold was removed, but when I tried to lease another vehicle, I discovered I was no longer in the system. Despite various attempts, including hiring an attorney and reapplying, I faced setbacks such as increased insurance costs and difficulties with the insurance claim. After a year, the insurance company made an offer that only covered my medical expenses, leaving me struggling to cover the loan for the car. Despite having evidence in my favor, such as witnesses, handling the case alone has been challenging. I reached out to Uber for assistance, as I recalled being offered help by a representative after the accident. Unfortunately, finding legal representation has been tough after parting ways with my initial attorney. I am seeking support and guidance in obtaining crucial evidence and resolving my case. Your help would be greatly appreciated. Thank you, Kahmayee Whitfield

I have had an account for about a month now. Initially, I had a mishap with a ride but managed to use the service. A few days later, I accidentally entered my phone number in the wrong place when trying to set up a new account. Due to my severe macular degeneration, being 80 years old, and the bright sunlight I was under at the time, mistakes were made. Since then, my Uber app has been stuck, and I've spent roughly three days attempting to resolve the issue or get assistance. Every solution I attempted within the app directed me to contact support, which was challenging. I finally resorted to posting a general help request online to reach out for assistance. I'm quite desperate for help. Thank you. - Kerry L. from Ashland, Oregon, attempting to use Uber in Medford, Oregon, about 12 miles away. I hope to make it back to Ashland by Christmas. I can't locate my Uber account number, assuming there is one, as it may be frozen along with my app.

Hello, My initials are BA. Recently, an individual pretending to be an UBER driver contacted me. He tried to use stolen information to buy a car, and we are working on gathering details to report this to the authorities. Any assistance in identifying this person based on the phone number provided ([redacted]) would be greatly appreciated. He used the fake name "James Stamm," and we are seeking his true identity. Thank you for your cooperation in handling this matter involving potential theft of client data within your service. Best, BA

I have had an account for around a month now. During my first attempt, I made a mistake with a ride, but it at least functioned. A few days later, I accidentally entered my phone number in the wrong place while trying to create a new account. Being 80 years old with severe macular degeneration, things can get confusing, especially when standing in the sun. Since then, my Uber app has been frozen, and I've spent about three days trying to resolve the issue. Every method I attempted directed me to call through the app. I finally found this platform by sending a general HELP request online. I am struggling with this, trying to use Uber in nearby Medford, Oregon, just 12 miles away, and hoping to use it in Ashland by Christmas. Unfortunately, I cannot locate my Uber account number, assuming there is one, as it is likely frozen with my app. Currently, all I can see is the page with the box containing my phone number. My name is Kerry Lay, my phone number is [redacted], my email address is [redacted], and I am hoping Uber can assist me in resolving this issue. If necessary, they can eliminate the current account and establish a new one, though I only have one phone number to use. The Uber App now only displays the page with my phone number, indicating it is already associated with an Uber account. My friends in the area who also use Uber were unable to offer any solutions to this frustrating situation.

Today, I booked an Uber ride and was informed that the driver would arrive in 7 minutes. After waiting for 25 minutes with no sign of the driver, I contacted them. Surprisingly, the driver claimed she had not received the request to pick me up. I had to take a different cab to my destination. While en route, the original Uber driver called to inform me she had arrived at my location. I explained I was already on my way with another cab. Uber later charged me a cancellation fee, despite me not canceling the trip - they simply didn't show up. I feel they should compensate me for the inconvenience, instead of charging me for their mistake. This kind of service is unacceptable.

I am experiencing issues with my Uber app being frozen. Accidentally, I entered my phone number in the new account creation box. My account is new and this is only my second time using it. I am unable to progress beyond this page, which repeatedly states my account is already in use. I have spent hours trying to resolve this over the past month without success. I have explored various help sections within Uber with no luck. I am requesting to have my account canceled so I can create a new one and start over. I am struggling to navigate this issue and would appreciate assistance in resolving it promptly. Thank you.

Uber deducted $5.15 from my account for a trip cancellation that did not happen. The Uber driver was disrespectful. The hotel manager tried to talk to the driver, but he was rude and hung up on us. When we called back to explain our location change due to hotel construction, the driver threatened to cancel our trip and then ignored our subsequent calls. Uber initially refunded the charge but then reversed it. I demand the $5.15 be returned promptly. I will share my negative experience if this is not resolved to my satisfaction.