I ordered * Uber’s last night and they both couldn’t find my pick up location. I had to...

GetHuman-usabebe's customer service issue with Uber from October 2018

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The issue in GetHuman-usabebe's own words
I ordered * Uber’s last night and they both couldn’t find my pick up location. I had to call them and explain where we were and then they never showed up. The one driver said they would be there soon and then just never came. I got charged * cancellation fees. We were outside waiting for ** mins for the both of them. They didn’t take the time to let me know they weren’t coming and then I got charged fees?? Your fee explains if the uber is waiting * mins or we cancel. We did neither. It was just lack of communication with both drivers. I would like my refund back of the fees.
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Uber

Customer service issue
Reported by GetHuman-usabebe
Oct 21st, 2018 - 25d ago
I have an issue with Uber too
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GetHuman-usabebe started working on this issue
Oct 21st 3:07pm