Yesterday*Oct. ** I scheduled a trip for *:** am for today*Oct. ** from the house in Fr...

GetHuman-melfossu's customer service issue with Uber from October 2018

2 views
 | 
19436 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-melfossu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-melfossu's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-melfossu will want to follow the link below to head to their help center. We will check on GetHuman-melfossu later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-melfossu may need:
Email address, Phone number, and Full name
The issue in GetHuman-melfossu's own words
Yesterday*Oct. ** I scheduled a trip for *:** am for today*Oct. ** from the house in Fredericksburg, TX where I was staying to the San Antonio TX airport. I was notified early this morning to be ready for a *:**-*:** pickup time. I waited until *:** and no driver ever came. Your app allowed me to schedule yet another ride but that one also did not come. I had to call then wait for a taxi, then had to reschedule my flight because I knew I had missed the original one. It is not okay that you can mess up someone's day with false assurances of a ride. I will be taking Lyft in the future.
GetHuman-melfossu did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-melfossu fixed the problem
We are waiting for GetHuman-melfossu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-melfossu fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-melfossu
Oct 20th, 2018 - a mon ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 19436 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-melfossu started working on this issue
Oct 20th 4:57pm