I use Uber pretty much every single day and was dismayed to have a major issue with my...

GetHuman1376326's customer service issue with Uber from October 2018

2 views
 | 
19292 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman1376326's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1376326's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1376326 will want to follow the link below to head to their help center. We will check on GetHuman1376326 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1376326 may need:
Email address, Phone number, and Full name
The issue in GetHuman1376326's own words
I use Uber pretty much every single day and was dismayed to have a major issue with my Uber service today. I was forced to request service twice today. The second time went fine but I should not have needed to request a second driver. **Here is the story in connection with the first ride. For whatever crazy reason, the system showed me as being at the WRONG address - **th & Cottage Grove. I live at, and was requesting the service from, *** East **nd Street. **When I saw the wrong pick-up address I freaked and first tried calling the driver on his phone not once, but twice. He didn't pick up either time, which I consider another problem. I then resorted to texting him. He directed me to edit the address. I did not know how at first but finally figured it out. But the system would not accept the change - it kept saying I was "outside the range" for where the driver had been sent. But that was precisely why I needed to change it since he had been sent to the wrong location!! And again, how does that happen in the first place with a GPS system?!? ***To make matters worse, I told him where I was and he did in fact try to come to my actual location but he went to **nd PLACE instead of STREET, which I concede is not an uncommon error. When I tried to get him to come one block north to **nd Street, he did but apparently couldn't figure out where the building was, although why is that so challenging!). He drove right by my building - I was standing out front with my doorman in the driveway. As he sped away he cancelled the ride. I implore you to read the email exchange between us since on top of everything else I experienced, he was quite rude (and I wouldn't have wanted to ride with someone with that attitude anyway).* *I would appreciate an explanation for the system's failure to accurately read my location and an acknowledgement that the conduct of the first driver was "outside the range" of what Uber considers appropriate.
GetHuman1376326 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1376326 fixed the problem
We are waiting for GetHuman1376326 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman1376326 fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman1376326
Oct 19th, 2018 - 22d ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 19292 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1376326 started working on this issue
Oct 19th 4:20pm