I’m really really frustrated I had a very important package in Lakewood what needs to g...

GetHuman1363558's customer service issue with Uber from October 2018

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The issue in GetHuman1363558's own words
I’m really really frustrated I had a very important package in Lakewood what needs to get to New Jersey so I ordered Uber and he picked it up and he called me two minutes after he picked it up that he didn’t realize the way is so long it was about an hour away so He can’t do the trip so I asked him so what should I do now he told me he has no idea he can wait for another Uber but I’ll need to pay him for waiting and then five minutes after that he just walked in into a store And dropped it off at the front desk and he didn’t even call me to tell it for me I have such a hard time to find my package this is unacceptable and he even charge me seven dollars for the waiting I need back my money and I want you should fire this driver for leaving a package unsecured. *I want you to get back to me with an apology and with a answer because this story is going viral *P.s. I never thought that this can happen to Uber
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Uber

Customer service issue
Reported by GetHuman1363558
Oct 17th, 2018 - a mon ago
I have an issue with Uber too
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Seen by 4 customers so far
Similar issue to 18963 others
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Timeline
GetHuman1363558 started working on this issue
Oct 17th 2:29pm