on ******* I had two trips cancelled in Washington, DC by drivers, because of confusio...

GetHuman-gourgeou's customer service issue with Uber from October 2018

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The issue in GetHuman-gourgeou's own words
on ******* I had two trips cancelled in Washington, DC by drivers, because of confusion with the pick up location. One at *:** and another at *:**. Both times I was charged $*.** for the trips in question. I disputed each charged and was refunded $*.** for each potential trip to be credited to my next Uber trip. I did not want a credit because I only come to Washington a few times a year. I wanted $**.** put back on my credit card. I did not want a credit, I want a full refund.
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I have an issue with Uber too
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Uber

Customer service issue
Reported by GetHuman-gourgeou
Oct 16th, 2018 - 2 mons ago
I have an issue with Uber too
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Seen by 1 customer so far
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GetHuman-gourgeou started working on this issue
Oct 16th 8:19pm