My husband is a first time user of your service and he was nervous about getting to an...

GetHuman-zac_mars's customer service issue with Uber from October 2018

1 view
 | 
18816 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-zac_mars's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-zac_mars's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zac_mars will want to follow the link below to head to their help center. We will check on GetHuman-zac_mars later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zac_mars may need:
Email address, Phone number, and Full name
The issue in GetHuman-zac_mars's own words
My husband is a first time user of your service and he was nervous about getting to an important appointment by himself so we scheduled an Uber the night before. I was stuck in a big meeting and the Uber never arrived. He had to call a new one @*:** when he had been scheduled to leave no later than *:**. As a result he was late for his appointment and my meeting was disrupted. The hour became very difficult and hectic and were not sure if we will ever feel comfy to use your service again. We would like a refund on his ride for the trouble
GetHuman-zac_mars did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-zac_mars fixed the problem
We are waiting for GetHuman-zac_mars to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-zac_mars fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-zac_mars
Oct 16th, 2018 - 2 mons ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
Similar issue to 18816 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-zac_mars started working on this issue
Oct 16th 5:20pm