I requested an Uber and they said they were coming at a certain time and they didn’t I...

GetHuman-markhetr's customer service issue with Uber from October 2018

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The issue in GetHuman-markhetr's own words
I requested an Uber and they said they were coming at a certain time and they didn’t I was in an area with not the best phone reception so I waited for that Uber they called my phone I answered it and no one responded so I went outside and there was nobody there the policy says they wait Five minutes before they leave but the driver didn’t and I don’t think it’s right I get charged $**.** when the whole fair wasn’t even that high it looks like I got a credit for it which is fine but I want the money back in my bank account not a credit on Uber Because to be honest I’ve had a few bad experiences with Uber and I’ve never said anything so I won’t be using it again
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Uber

Customer service issue
Reported by GetHuman-markhetr
Oct 15th, 2018 - 2 mons ago
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GetHuman-markhetr started working on this issue
Oct 15th 5:22pm