Yesterday I purchased an Uber gift card for $** and added it to my account. Today that...

GetHuman1318138's customer service issue with Uber from October 2018

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The issue in GetHuman1318138's own words
Yesterday I purchased an Uber gift card for $** and added it to my account. Today that amount is gone from my account. I did not use Uber yesterday. I did use Uber eats, but the entire amount of the order was taken from my Venmo account. Where is the $**? I have noticed two other discrepancies, where I have cancelled an Uber ride (and was not charged a cancellation fee) but the “hold” for the trip cost was not returned to my Venmo account or credited to my Uber account. Uber is stealing from me!
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Uber

Customer service issue
Reported by GetHuman1318138
Oct 11th, 2018 - a mon ago
I have an issue with Uber too
Not resolved
Seen by 4 customers so far
Similar issue to 18069 others
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Timeline
GetHuman1318138 started working on this issue
Oct 11th 12:06pm