Hi Uber, please in ******** at night I oder for Uber at MacDonald's Cleverton to Evans...

GetHuman-lelymoua's customer service issue with Uber from October 2018

3 views | 17710 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-lelymoua's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lelymoua's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lelymoua will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lelymoua can let us know if they help or not.
Before contacting them, items GetHuman-lelymoua may need:
Email address, Phone number, and Full name
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-lelymoua's own words
Hi Uber, please in ******** at night I oder for Uber at MacDonald's Cleverton to Evans trail. I wait for * minutes and I always track Uber's drivers but I was chock when I saw the driver turn without coming to my pick up point he was driving a Toyota Highlander black color. Then Uber send me another driver without my permission and the waiting time was * minutes again . Not only that I was late for where I was going, I was very disappointed because I saw the first driver came close to MacDonald's and go I call he didn't pick up my call. I was not having another * minutes to wait for the second driver that was too much for me . I am surprised to see that Uber charge me the cancellation fee and the $*.** for the trip. Please refund my money back this seems like a junk you didn't provide any service and you are taking my money? Please I want my money to be refunded. I can't pay for what I did not receive any service. Thanks for understanding.

GetHuman-lelymoua did not yet indicate what Uber should do to make this right.

How GetHuman-lelymoua fixed the problem

We are waiting for GetHuman-lelymoua to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lelymoua fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-lelymoua
Oct 8th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 17710 others
0 customers following this

Timeline

GetHuman-lelymoua started working on this issue
Oct 8th, 2018 3:53pm