In New York City this afternoon, for UberX from E. ** street to Vamoose Bus Stop at **t...

GetHuman-gomikego's customer service issue with Uber from October 2018

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The issue in GetHuman-gomikego's own words
In New York City this afternoon, for UberX from E. ** street to Vamoose Bus Stop at **th and *th Avenue, I was quoted $*.**. The billing receipt showed:***Thanks for riding, Michael*We hope you enjoyed your ride this afternoon.** * *Total*$**.*** *Base Fare*$*.***Time*$**.***Distance*$*.*** *Subtotal*$**.*** *Before Taxes*$**.***Sales Tax (*.***%)*$*.***NY State Black Car Fund (*.*%)*$*.*** *Amount Charged* ****** *******Switch*$**.***A temporary hold of $*.** was placed on your payment method **** **** at the start of the trip. This is not a charge and has or will be removed. It should disappear from your bank statement shortly. Learn More*Affiliated with FLATIRON TRANSIT LLC (B*****)*Dispatched by Danach (B*****)*To submit a complaint to the NYC TLC, please call ***.*Download PDF*Download link expires *********xid*a*****d-aaab-***f-bcc*-fd*bf**d***f*pGvlI*ANUbXFfyEOgxta*RMV******* *The driver said * minutes away, then waiting for us. When we finally found him, he said he had gone to the wrong address. Then he asked for our destination which was in the request. Instead of heading downtown on *th Avenueand then crossing to the West side, he went all the way uptown to **th Street, crossed Central park , and finally got us to our destination at least ** minutes later than he should have. Other than his apology for waiting at the wrong **d street address down the block and across the street, he asked us again for our destination and re-entered it into his computer. I have no previous complaints with Uber, but if NYC has it own set of rules, they should be reflected in the specific price quote provided. All of this is in your records and email. I want my money back and an explanation. Mike at ***-***-****, or ***-***-**** (the latter my wife's phone which was added at Uber's request, to my account. Mike

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Uber

Customer service issue
Reported by GetHuman-gomikego
Oct 1st, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 16743 others
0 customers following this

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GetHuman-gomikego started working on this issue
Oct 1st, 2018 2:53am

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