I am sending an Uber twice a day to take and return my granddaughter home from work...

GetHuman1193094's customer service issue with Uber from September 2018

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The issue in GetHuman1193094's own words
I am sending an Uber twice a day to take and return my granddaughter home from work . I have had several trips, the latest one today, *-**-**. The map screen says they will be there in * minutes today, then ** minutes, then ** minutes, then ** minutes. When I called her, she says the map In her vehicle keeps changing to something else, and to call another Uber. This has happened * times, which makes her late for work. Due to today’s mess, she was * hour late, and will probably get fired. Thanks, Uber, for being so undependable!
GetHuman1193094 did not yet indicate what Uber should do to make this right.
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Uber

Customer service issue
Reported by GetHuman1193094
Sep 24th, 2018 - 2 mons ago
I have an issue with Uber too
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Seen by 1 customer so far
Similar issue to 16048 others
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Timeline
GetHuman1193094 started working on this issue
Sep 24th 7:59pm
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Sep 24th 7:59pm