Today, ****, I used my Uber App. to check prices for a trip to Ft. Lauderdale Internati...

GetHuman-jamespoi's customer service issue with Uber from September 2018

2 views
 | 
15917 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-jamespoi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jamespoi's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jamespoi will want to follow the link below to head to their help center. We will check on GetHuman-jamespoi later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jamespoi may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-jamespoi's own words
Today, ****, I used my Uber App. to check prices for a trip to Ft. Lauderdale International Airport. as I had never attempted this before, I would up trying to get a price quote on two attempts. On the second attempt it appeared that the trip was being set up, even though i did not authorize the trip. At approximately * P.M., date, I was checking my bank account online, and saw that I was being charged ** dollars and change, and that charges was being processed. I want to know how to challenge these charges, being that I had never authorized the trips. Also, for future reference, how do you go about getting an estimate on a ride without actually being charged?
GetHuman-jamespoi did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-jamespoi fixed the problem
We are waiting for GetHuman-jamespoi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-jamespoi fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-jamespoi
Sep 24th, 2018 - 2 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 15917 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jamespoi started working on this issue
Sep 24th 12:06am