One of the passengers did vomit in the car. I read the terms and was charged the maximu...

GetHuman-kvlotito's customer service issue with Uber from September 2018

1 view
 | 
15790 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-kvlotito's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kvlotito's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kvlotito will want to follow the link below to head to their help center. We will check on GetHuman-kvlotito later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kvlotito may need:
Email address, Phone number, and Full name
The issue in GetHuman-kvlotito's own words
One of the passengers did vomit in the car. I read the terms and was charged the maximum of $***. She vomited **% liquid on HERSELF. I don’t drink, I was aware of the “damage” caused and when we left the vehicle, there was only liquid on the floor board which had a cover and a little on the seat. To be charged the maximum after we offered to clean everything up is absurd. We were basically kicked out of the car. If the amount isn’t changed. I will dispute the charges. I want the tip to be zero dollars. I felt awful at the moment, but seeing this charge after is infuriating. I understand the minimum of $**.**. I want to be contacted immediately. I should have taken a picture, I believe the driver thought I was also intoxicated, so it would be easy to take advantage. But unfortunately for him, I don’t drink.
GetHuman-kvlotito did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-kvlotito fixed the problem
We are waiting for GetHuman-kvlotito to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-kvlotito fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-kvlotito
Sep 22nd, 2018 - 3 mons ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
Similar issue to 15790 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kvlotito started working on this issue
Sep 22nd 6:04pm