I was charged **.** on my account for trips I canceled, because both times the app told...
GetHuman-alphans's customer service issue with Uber from September 2018
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The issue in GetHuman-alphans's own words
I was charged **.** on my account for trips I canceled, because both times the app told me there were no Uber divers available. I would like a full reimbursement of my funds because I have now been made late to my job, which I am going to have to try and find a ride for, and explain to my supervisor why I was late, because there are obviously no drivers at the moment and I cannot continue to keep waiting for the app to find me a driver and then only to be disappointed when there are no drivers available. I know you will try and charge me a cancellation fee, but you must also keep in mind that there was no error on my part for the simple reason being that the five minutes cancellation fee you charge after the placement of the order was spent waiting five minutes for the app to find me a driver only to have to be told that there are none, and I “should try back in a minute” or to “try another pickup option”. Thank you.
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