the app sent the driver to a location * blocks from my location. i tried revising the a...
GetHuman-jlanegan's customer service issue with Uber from September 2018
Help with my Uber issue
First: share to improve GetHuman-jlanegan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jlanegan's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jlanegan will want to follow the link below to head to their help center. We will check on GetHuman-jlanegan later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jlanegan may need:
Email address, Phone number, and Full name
The issue in GetHuman-jlanegan's own words
get home ... the app sent the driver to a location * blocks from my location. i tried revising the address but was told i couldn't because i was out of range for doing that. very frustrating. had to re request an uber, which showed up where i was. however, i was charged a cancellation fee of $*:**. ubers location capabilities sent the first driver way off track and I have to pay for uber's mistake? not right!
the first driver was sent to a location distant from where i was and i was charged for not being there
not charging me for a cancellation.
navigate the uber help
I have an issue with Uber too
How GetHuman-jlanegan fixed the problem
We are waiting for GetHuman-jlanegan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.