To whom it may concern,*On Saturday, September **th I hired a Uber for a *:**pm pickup...
GetHuman-edmike's customer service issue with Uber from September 2018
Help with my Uber issue
First: share to improve GetHuman-edmike's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-edmike's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-edmike will want to follow the link below to head to their help center. We will check on GetHuman-edmike later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-edmike may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-edmike's own words
To whom it may concern,*On Saturday, September **th I hired a Uber for a *:**pm pickup at *** Fairview Ave. in Fort Lee, New Jersey going to Old Tappan Manor for a wedding.*Myself and my guest were in front *** Fairview Ave. at *:**pm. At *:**pm I received a text telling me my Uber was canceled and now I'm being charge $*.** because the driver had to wait more then * minutes. The driver did not wait * minutes in front of *** Fairview Ave. I had to call another Uber and Rocky the driver was there in * minutes and got us to the reception on time.*Would you please remove this unwanted charge from my account.*Thanking you in advance*Edward J White****-***-****
GetHuman-edmike did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-edmike fixed the problem
We are waiting for GetHuman-edmike to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.