when I was in Miami, trying to get a uber back to my hotel from the Miami Port, and * u...

GetHuman1144261's customer service issue with Uber from September 2018

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The issue in GetHuman1144261's own words
when I was in Miami, trying to get a uber back to my hotel from the Miami Port, and * uber call me while on the way to pick me up, ask me where i'm going, so i told him just right across the bay, he said ok and hang up and suddenly cancel my ride request. so i have to request another uber driver. he got there, ask me if i can pay him with cash. i said no. he then said i need to request for another car. *and someone i got charge a $* cancellation fee. *I've request to have this fee refund back to me which Uber did credit me the $* but that money is sitting in my uber account which i don't want to, i want it to go back to my original payment. *because after the Miami incident, I don't think i want to use uber ever again. seem shady to me.

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Customer service issue
Reported by GetHuman1144261
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14586 others
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GetHuman1144261 started working on this issue
Sep 14th, 2018 7:46pm