So this morning I ordered for a carpool uber from my house to the San rafael transit t...

GetHuman-bay_gurl's customer service issue with Uber from September 2018

3 views | 14571 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-bay_gurl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bay_gurl's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bay_gurl will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bay_gurl can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-bay_gurl's own words
So this morning I ordered for a carpool uber from my house to the San rafael transit the driver said it was at location which was suppose to be my home but when I walked outside they weren't there I even walked up to the main st and no sign of them anywhere than I get a notice saying they canceled and left and still charged me a $*.** fee plus the original cost of $**.** so my question is that I need a refund for the money that was charged they never completed the ride so why take my money? and she was not at my location what so ever please I need a refund it's not fair and they need to know exactly thier location they get lost and give up and cancel not cool people are depending on them to get to work in the AM!!!!!!!!!!!

GetHuman-bay_gurl did not yet indicate what Uber should do to make this right.

How GetHuman-bay_gurl fixed the problem

We are waiting for GetHuman-bay_gurl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bay_gurl fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-bay_gurl
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 14571 others
0 customers following this
Items needed
Email address
Phone number
Full name

Timeline

GetHuman-bay_gurl started working on this issue
Sep 14th, 2018 5:01pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers