Hello, *It was the problem with your system which caused me inconvinience & delay. I wa...

GetHuman1118441's customer service issue with Uber from September 2018

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The issue in GetHuman1118441's own words
Hello, *It was the problem with your system which caused me inconvinience & delay. I was waiting ** mins for the ride and then the driver arrived and because your system was messed up she couldnt see my details. She called customer support and i had to intervene that I cant wait till you solve your issues. The customer service said all is fine n instructed the driver to go ahead. The driver Lestlie was very good n friendly she dropped me home but she came in my house after around ** mins saying that i need to help her as my ride is not showing in her system and she will not get paid. I had to help her. All the time i spent to solve your issues is not fair that i am charged extra instead of compensation. This is not the service we accept from Uber. Please correct your system to that passengers are not harressed and made to pay for your problems.

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Customer service issue
Reported by GetHuman1118441
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 14433 others
0 customers following this


GetHuman1118441 started working on this issue
Sep 13th, 2018 2:19pm