I ordered an Uber today. The Uber drivers phone number is ***-***-****, I believe drivi...

GetHuman-livealoh's customer service issue with Uber from August 2018

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Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-livealoh's own words
I ordered an Uber today. The Uber drivers phone number is ***-***-****, I believe driving a silver or grey Juke. I needed a ride about * minutes away, to pick up my car at the shop. I waited for **-** minutes. She was * minutes from where I was. I tracked her car and it never moved. I called her * times and text her, with no response. So I had no choice but to cancel her service, and to order another Uber. So when I cancelled the ride, I was charged $*. I will not pay when your driver accepted the job, but then was non responsive, and she didn't even move. I expect a full refund, please. It would be the right thing to do, and I don't want to stop using your services. Thank you, and I look forward to a timely response.**Brian Rollins

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Customer service issue
Reported by GetHuman-livealoh
Aug 31st, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12880 others
0 customers following this


GetHuman-livealoh started working on this issue
Aug 31st, 2018 11:12pm