My boyfriend and I just came back from a cruise vacation at Pier ** in NYC. We were app...

GetHuman-shonnigr's customer service issue with Uber from August 2018

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The issue in GetHuman-shonnigr's own words
My boyfriend and I just came back from a cruise vacation at Pier ** in NYC. We were approached by an Uber driver who offered to take us to our destination in Brooklyn. We asked him how much. He said regular Uber price. We showed him the app and it said $** I think. When we got to Brooklyn he told us the price was $*** not the $** we originally planned and agreed to pay. He held our luggage hostage until we paid the bill. This is ridiculous. We told him that was not what we agreed and he pulled the app up as well and said "oh this is Uber black". He never told us anything about Uber black. We would have never agreed to pay $*** for a ride to Brooklyn. Not when we could have taken Lyft for way less originally. I feel as like we were hustled and taken advantaged of. We just came back off vacation spending lots of money so to pay $*** for a ride is a bit much. This needs to be resolved and we should be refunded the $*** that was not agreed upon. I will contact much lawyer of need be and the BBB and dispute the charges on my credit cards. **I did not get the drivers name but his license plate is New York plate number T******C and we paid through the square app. **Please advise how we can resolve this asap. Thanks **Shawnte Campbell
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Uber

Customer service issue
Reported by GetHuman-shonnigr
Aug 28th, 2018 - 4 mons ago
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Seen by 5 customers so far
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GetHuman-shonnigr started working on this issue
Aug 28th 3:48pm
GetHuman-shonnigr indicated the issue is not fixed yet.
Sep 1st 4:59pm
GetHuman-shonnigr indicated the issue is not fixed yet.
Sep 1st 5:00pm