******* I took an Uber that was scheduled from Westlakes Gate Resort to Orlando Intern...
GetHuman-eameling's customer service issue with Uber from August 2018
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The issue in GetHuman-eameling's own words
******* I took an Uber that was scheduled from Westlakes Gate Resort to Orlando International Airport. The driver was scheduled to pick me up for an early airport ride at *:**. I was told on the app I would have a free ride if he did not arrive before *:**. The driver did not arrive until *:** He arrived at Westgatelakes and could not find me. He kept calling and I walked in the dark to the lobby from my unit because he was an absolute idiot. He kept telling me to wait. I had to check into my flight and had no minutes to spare. He was ** minutes late when I got in the car. He also added a wait time on to the trip. It was outrageous and awful. Really awful. I took Uber rides all over Florida. Your drivers need to be able to find addresses. It is not the customers fault if they get lost. He admitted that he went to the wrong place. I expect a full refund of the trip and an apology. It made me never want to use Uber again. Really.
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