I requested an UberXL from Hollywood International Airport Florida to Coral Springs Fl...

GetHuman1043804's customer service issue with Uber from August 2018

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The issue in GetHuman1043804's own words
I requested an UberXL from Hollywood International Airport Florida to Coral Springs Fl *****. I was a lone traveler with two babies (* months and * years old), * suitcases, * Carry-on, a backpack and a double stroller with an infant car seat. I explained same to the Uber Driver and he said all is well. After waiting approximately ** minutes in the sun by the shared pick up area between Terminal * & *, the driver came. Half way loaded in the car, the driver informed me that he was not able to take me because I do not have a car seat for the * year old. Dripping in sweat, frustrated, hot and disappointed, with two (*) crying babies, I left on the side walk with my luggage in road, just where the trunk of the car was. I got assistance to get back inside the airport from strangers who saw what happened. I waited *hrs at the airport for a personal ride. **I was credited $* for cancellation fee. I am requesting a refund of $**.** that was charge on my card ending **** or honor an uber credit of the same amount.
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Uber

Customer service issue
Reported by GetHuman1043804
Aug 27th, 2018 - 4 mons ago
I have an issue with Uber too
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GetHuman1043804 started working on this issue
Aug 27th 9:20pm