I called for an uber on *******. The driver texted that he was coming and never arrived...

GetHuman-jtrett's customer service issue with Uber from August 2018

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The issue in GetHuman-jtrett's own words
I called for an uber on *******. The driver texted that he was coming and never arrived. Then I find that the trip was CANCELLED and I was charged *$*. I did not cancel. I was waiting and no one came so I called another driver and she came promptly. I did not cancel the first driver and now i am being charged a cancellation fee. Can you refund my money since he never showed up? thank you * Jeanne M Tretton* *** *** ****
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Customer service issue
Reported by GetHuman-jtrett
Aug 23rd, 2018 - 4 mons ago
I have an issue with Uber too
Not resolved
Seen by 6 customers so far
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GetHuman-jtrett started working on this issue
Aug 23rd 11:13pm