Received free ride promo code from friend for free uber ride but when I downloaded app...

GetHuman1026206's customer service issue with Uber from August 2018

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Help with my Uber issue
GetHuman1026206's next move: try the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1026206 will want to follow the link below to head to their help center. We will check on GetHuman1026206 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1026206's own words
Received free ride promo code from friend for free uber ride but when I downloaded app it wouldn't accept my credit card and now I can't redeem my free gift
GetHuman1026206 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
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Uber

Customer service issue
Reported by GetHuman1026206
Aug 23rd, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 11 customers so far
Similar issue to 11837 others
0 customers following this
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Timeline
GetHuman1026206 started working on this issue
Aug 23rd, 2018 5:42am
GetHuman1026206 shared this issue with others over email
Aug 23rd, 2018 5:42am