My daughter, who is a person with a disability, was overcharged for a ride. She was ch...

GetHuman-annlgla's customer service issue with Uber from August 2018

Help with my Uber issue
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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-annlgla's own words
My daughter, who is a person with a disability, was overcharged for a ride. She was charged $***.** for a *.** mile trip that took ** minutes. I did not realize this until I went to pay my American Express bill. How can I have this fixed?*I have all of the specific information concerning date, her account, etc. Please advise.*Ann G
GetHuman-annlgla did not yet indicate what Uber should do to make this right.
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How GetHuman-annlgla fixed the problem
Uber does not have phone support but I was able with much effort to find a way to dispute the erroneous charge by scrolling to the date and specifics of the trip in question. At that point there is a menu bar at top of trip information with * choices. By requesting the trip review I was able to send an email to Uber to dispute the charge. Uber responded very quickly but did not resolve the dispute. I sent a response email with more information and it resolved and a refund of $***. Was issued for a trip that should have been $*.**.
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Customer service issue
Reported by GetHuman-annlgla
Aug 22nd, 2018 - 5 mons ago
I have an issue with Uber too
GetHuman-annlgla shared how to fix
Seen by 5 customers so far
Similar issue to 11697 others
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GetHuman-annlgla started working on this issue
Aug 22nd, 2018 12:32am
GetHuman-annlgla confirmed the issue is fixed. Hooray!
Aug 22nd, 2018 4:54pm