I used the app to get a ride to a meeting. Four Times the driver has canceled when he...

GetHuman1001449's customer service issue with Uber from August 2018

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The issue in GetHuman1001449's own words
I used the app to get a ride to a meeting. Four Times the driver has canceled when he is less than * minutes away making me wait for the next who has also canceled. * Times i have been excessively late and once lost a client over it. Out of precaution I called the driver to make sure he was coming and was told to go **** myself. I have spent a fortune on Uber with my businesses and personal use. It was shady in Manhattan but now that I live in Long Island City it’s terrible. The drivers are unreliable. The cars are filthy and often wreak of cigarette smoke. I wrote it off to a few bad experiences but it isn’t. It’s a problem. Today the driver that did show up was every bit as rude as the first and when I asked him about how to reach Uber Customer Support he told me he didn’t know but it would take at least a month. I realized I was riding with someone who’s level of intelligence and integrity was not someone I wanted to trust my safety too. These are serious issues and zero response from Uber is inexcusable. I’ll be looking in to ways to get people involved in solving this rip off style ride program that’s taking place.
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Customer service issue
Reported by GetHuman1001449
Aug 16th, 2018 - a yr ago
I have an issue with Uber too
Seen by 3 customers so far
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GetHuman1001449 started working on this issue
Aug 16th, 2018 8:15pm
GetHuman1001449 indicated the issue is not fixed yet.
Aug 16th, 2018 8:18pm