charge on my acct. by family member doesn't show up to dispute charge thru app. so I can't report it

GetHuman996114's customer service issue with Uber from August 2018

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Help with my Uber issue
GetHuman996114's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman996114 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman996114 can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman996114's own words
My family member going to his address to work which he had been doing for over a week now ... charge on my acct. by family member doesn't show up to dispute charge thru app. so I can't report it. Family member been going to same address for over a week now and charged basically same amt. Today driver took him to wrong address & then took him to right address & charged me more money for the trip
Driver took to him to wrong address and then to right address and charged him more money taking him to the wrong address
Fixing the AMT of the charge because he goes to the same place every day and should not be responsible for the driver's error
For quite some time now and I have a * ** rating
By sending messages all over the placewhere I'm being told to and not getting any help
I have an issue with Uber too
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Uber

Uber service
Customer service issue
Reported by GetHuman996114
Aug 15th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 3 customers so far
Similar issue to 11065 others
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GetHuman996114 started working on this issue
Aug 15th, 2018 7:22pm
GetHuman996114 shared this issue with your circles on Google+
Aug 15th, 2018 7:24pm