I have been charged $*.** for a cancelled pick-up on *******. T)he driver never showed...

GetHuman986761's customer service issue with Uber from August 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman986761's own words
I have been charged $*.** for a cancelled pick-up on *******. T)he driver never showed up -- and then Uber cancelled the ride. (Cancellation time: **:** pm) I was supposed to be picked up at the main entrance of the Virginia Hospital Center, **** George Mason Drive Drive, Arlington VA ***** going to **** Lee Highway in Arlington. I was waiting outside for quite awhile and I am partly disabled.. No car with the right color and license plate showed. HOWEVER the pick-up location listed on the receipt you sent by email is **** **** Wilson Blvd, Arlington, VA--which is nowhere near the hospital. I want the $*.** charge refunded--and if possible some kind of goodwill gesture for the time spent waiting, standing painfully outside with a cane. I ended up taking a Red Top cab.
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Customer service issue
Reported by GetHuman986761
Aug 13th, 2018 - a yr ago
I have an issue with Uber too
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GetHuman986761 started working on this issue
Aug 13th, 2018 6:32pm
GetHuman986761 indicated the issue is not fixed yet.
Aug 16th, 2018 7:48pm