I have been charged $*.** for a cancelled pick-up on *******. T)he driver never showed...

GetHuman986761's customer service issue with Uber from August 2018

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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman986761 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman986761 can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman986761's own words
I have been charged $*.** for a cancelled pick-up on *******. T)he driver never showed up -- and then Uber cancelled the ride. (Cancellation time: **:** pm) I was supposed to be picked up at the main entrance of the Virginia Hospital Center, **** George Mason Drive Drive, Arlington VA ***** going to **** Lee Highway in Arlington. I was waiting outside for quite awhile and I am partly disabled.. No car with the right color and license plate showed. HOWEVER the pick-up location listed on the receipt you sent by email is **** **** Wilson Blvd, Arlington, VA--which is nowhere near the hospital. I want the $*.** charge refunded--and if possible some kind of goodwill gesture for the time spent waiting, standing painfully outside with a cane. I ended up taking a Red Top cab.
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Uber

Customer service issue
Reported by GetHuman986761
Aug 13th, 2018 - a yr ago
I have an issue with Uber too
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GetHuman986761 started working on this issue
Aug 13th, 2018 6:32pm
GetHuman986761 indicated the issue is not fixed yet.
Aug 16th, 2018 7:48pm